With a quality management system (QMS) based on ISO 9001 – the world's most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability.  ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management. Steve Watkins is a Director of Kinsnall Consulting Ltd, providing board-level advice on cyber security and related standards. Steve is an active member of SC 27, the international committee responsible for cyber security, information security and privacy protection standards, including the ISO 27001 family. He chairs the UK national committee (IST 33) that mirrors SC 27, and is the Chair of the UK ISO/IEC 27001 User Group. He is also a contracted ISMS and ITSMS Technical Assessor for UKAS, supporting the assessment of certification bodies offering accredited certification to ISO/IEC 27001 and ISO/IEC 20000-1.

1: What is a Quality Management System?

2: A Brief History of Quality Management and ISO 9001

3: Useful definitions

4: Requirements of ISO 9001:2015

5: Context of the organisation

6: Certification

Publicado por: IT Governance Publishing Ltd